Blue Hill’s Continuous Improvement Program

December 19, 2022

Blue Hill Data Services focuses on continuous improvements for our Clients; advancing and reengineering our business processes and practices to increase the success and efficiency of those processes within all of our IT departments.

  • Proactively monitoring and identifying high priority challenges in business processes and training service teams to address them expediently and efficiently
  • Continually addressing new processes or processes in need of improvement
  • Managing operations and activities to define core processes and/or automation to best service the client’s environment

Our proactive approach includes conducting regular self-assessments which enables us to document and improve our processes on a continual basis. This includes reducing deficiencies and increasing efficiencies with respect to such items as call and time management, problem management and resolution, knowledge management, infrastructure management, system utilization and consolidation, and system availability and performance. The Blue Hill Account Manager coordinates executive level meetings with senior management at Blue Hill and the client, to present any items that need formal guidance, as well as discuss any mutually beneficial initiatives that could be implemented across both organizations.


Successful Implementations

Blue Hill recently completed several very successful OS upgrade projects for our hosted and remotely supported clients. A few clients desired new software functionality that an OS upgrade provides, while others were required to maintain currently supported OS software versions.

Many of these OS upgrades also required an upgrade to the current hardware model. Blue Hill has migrated these clients to newer technology, at no additional cost to the client.


Shout out to the Blue Hill team for a successful upgrade, appreciate the hard work.     

Upgrade project was a total success and completed on time thanks to Blue Hill! Couldn’t ask for a better team.

To all, Thank you especially for the quick turnaround and implementation of this CPU move. Good job done by all!!!



Quality Management and Client Satisfaction

Blue Hill’s Account Management Team provides ongoing updates to each client during pre-scheduled meetings to ensure each are kept abreast of all industry changes that may positively affect the client’s environment.

Through Blue Hill’s years of experience and hundreds of successful transitions, we have improved our clients’ processing capabilities with industry best practices for hardware and software and the latest innovations available today.

Blue Hill also continues to maintain our long-term strategic partnership with Gartner Research to ensure we continue to meet the growing needs of our client base and help promote continuous improvement processes.


About Blue Hill Data Services

Blue Hill Data Services consistently achieves 100% client satisfaction by providing Private Cloud and fully managed 24/7 data center hosting solutions, and a full array of IT support services.

We deliver all services from On-Shore, USA, and since 1994 we have supported government and commercial clients; helping reduce their operating expense, eliminate capital expense, mitigate the risk of a retiring workforce, meet all regulatory compliance and audit requirements, and achieve 100% client success.

Blue Hill specializes in mainframe, and also provides multi-platform support services and infrastructure solutions. We have successfully carved out a niche in supporting Mainframe mission-critical applications. Acting as our Clients’ partner, we can support their environments either indefinitely or until they choose to get off the Mainframe, providing flexibility in reducing costs as utilization decreases.

Our differentiation is providing customized solutions, flexibility both in contract and solutions, cost effectiveness, and personalized attention. Our client’s data center environment can be hosted within Blue Hills’ private cloud facilities, or Blue Hill support services can be provided remotely to the Client’s site.

IT Managed Delivery Services and Solutions:

• Mainframe-as-a-Service (MFaaS)
• AS/400 – iSeries-as-a-Service
• Server/Cloud Infrastructure
• Applications Development and Maintenance Support Services
• Disaster Recovery and Business Continuity
• Colocation Services
• Remote Support
• XyberNET Software-as-a-Service

Our deep technical skills and longstanding experience enable us to support our clients’ legacy environments as well as implement new technology solutions.

We do not force clients to upgrade or change the way they are used to doing business. This enables seamless transitions, minimizes risk, and completes migrations in shorter timeframes.

We are proud of our 100% client satisfaction.


Nicholas Pidick
Executive Director, Sales and Business Development
Blue Hill Data Services/CAPS/XyberNET
Office: 845.875.7082