Remote Support

Need your critical applications managed but not ready to move your hardware? Losing critical talent as your workforce retires and, having difficulty finding replacements?

Finding skilled Mainframe Technical support and Application services professionals is becoming more difficult, Blue Hill will provide the skills and talent you need, to deliver 24/7 end-to-end support

Remote Support Platforms

Mainframe - Managed Service Provider - Private Cloud Hosting


AS/400, iSeries

Client Servers - Managed service provider - Server infrastructure Private Cloud Hosting

Server/Cloud Infrastructure

Our Remote Support includes:

Technical Services Support – Delivering Remote Mainframe and iSeries/AS400 Support Services

Need to replace your retiring mainframe workforce. Blue Hill's On-Shore Technical Services team, with over 25 years of experience with Mainframe and iSeries/AS400 platforms, specialize in remotely supporting data center requirements and legacy Mainframes. They maintain various environments such as, z/OS, OS/390, z/VM, z/VSE, and OS400, including database support, application support services, COBOL, performance tuning, and resource allocation.

Operations Support – Delivering 24/7 Remote Services

Satisfy your staff augmentation requirements. Blue Hill's experienced Mainframe Operations team, averaging 25 years of remotely supporting Mainframe and iSeries/AS400 workloads, manages production schedules and monitors multi-client environments on a 24/7 basis. Experts skilled in both technology and outsourcing, this team handles tasks following client policies and procedures.

Production Control / Job Scheduling – Delivering Remote Mainframe Support

Blue Hill's Production Control support team remotely manages schedules for clients, ensuring they align with batch processing needs and jobs are executed on time. They're proficient with Mainframe scheduling tools and adapt to clients' Change Control Processes. This team delivers remote support from On-Shore USA.

Applications Mainframe COBOL Support and Maintenance

Remote Support Benefits:

Address Skilled Staff Shortages/Retiring Workforce

Provide 24/7 and 100% Remote On-Shore Staff Coverage

Provide Flexible solutions, giving you what you need

Seamless Knowledge Transfer

Continuous Improvements

Introduce Operational Efficiencies

How We Support Our Clients

Flexible Support Services – select only those services required and add on others as needs change.

This Ivy League University selected Blue Hill for our flexibility in providing Mainframe support services. We provide 24/7 Remote Mainframe Production Control/Job Scheduling, batch job management and monitoring services, as well as first level support for job abends, changes, and ad hoc requests, and added Technical Systems support a year later.

Acquiring Remote Mainframe support in a phased approach is what this County Government required. Starting with Mainframe Technical support for its disaster recovery environment; and expanding Blue Hill services to include Operations support.

Re-Deployment of Resources – concentrate on your core business and meet the needs of your customers.

Blue Hill provides seamless and continued day-to-day Remote support of the Mainframe platform. This Manufacturing Company is able to now focus on transforming its current mainframe applications to another technology platform.

By providing 24/7 fully managed Mainframe support, Blue Hill is accountable for maintaining high availability and integrity of the Mainframe platform on a day-to-day basis. This made it possible for this Financial Company to focus on its transformation project.

24/7 Remote Services - Managed service provider

Retiring Workforce – mitigate the risk of losing experienced staff now and in the future.

Due to the retirement of a systems programmer and the need for Mainframe technical expertise, Blue Hill was selected to provide this Insurance Company with Remote staff augmentation for the production and disaster recovery environments.

Phased Approach – Start with Remote Mainframe support prior to a hosted solution.

This State University wanted to “test the waters” by initially receiving Technical Systems and Database Administration support to replace retiring workforce. After a year this University was completely confident in Blue Hill and chose to transition into a fully managed Mainframe-as-a-Service Hosting solution.

mainframe managed services - technical expertise -Blue Hill

Project Based Support– expand your IT department with experienced technical and operational support as needed

Blue Hill provides Remote Technical Mainframe support for this mid-west Insurance Company. Our staff backs up the existing part time staff with a baseline of monthly hours to use as required.