City Government

Pride in Building a Supportive Relationship

This city government is the largest independent city and one of the most populous cities in the United States.

Challenges

In 2012, The City was experiencing:

The risk of key mainframe technical support personnel who were retiring

Needed a deeper level of Mainframe expertise to support their VSE environment

Upgrade to more modern hardware

Provide the required redundancy to prevent long term outage

Stabilize and modernize their legacy mainframe platform and operating systems.

Solution

VSE mainframe services on a zSeries processor

Dedicated Disaster Recovery (DR) Services

24/365 service delivery

Mainframe VSE Technical services and systems programming

Operations

Service Desk

Dedicated Account Management

Remote print RSA solution

Expanded scope in 2014

by having Blue Hill provide a modernization and stabilization assessment of the City’s mainframe platform. The application assessment consisted of the functional analysis of all mainframe applications and a GAP analysis, with regard to replicating the functionality of the mainframe applications

Expanded scope in 2018

for Blue Hill to provide their entire Applications development and support.

Results

“We feel like the Blue Hill staff is really our staff, who are extremely proactive and sensitive to satisfying the needs of our end user community. We knew that extending our relationship with Blue Hill would provide us with what we were looking for: a cost efficient, and very effective support team who prides themselves on maintaining a healthy and supportive relationship with the City.”

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